Frequently Asked Questions
All your questions
answered in one place
From playing on mobile to withdrawing money — every question you might have about 999b is answered here. If you need a quick answer and can't find it, our support team is always ready.
999b is a trusted online betting and casino platform for players in Bangladesh. Every day, many new members want to know — how to play easily on mobile, how to deposit money with bKash or Nagad, what the bonus terms are, and how to keep their account secure. This page provides detailed and easy-to-understand answers to all those questions. Each section is arranged separately, so finding the information you need takes just a few seconds.
Questions & Answers by Category
Find your question from the five categories below.
Playing on Mobile
Yes, no separate app download is needed. You can log in directly to the 999b site from any modern browser on your smartphone — Chrome, Firefox, or Samsung Internet — and play all games. The site automatically adjusts to fit your mobile screen, so typing, placing bets, and making payments are all straightforward.
First, check your phone's internet connection. Then clear your browser's cache and cookies — in Chrome, go to Settings → Privacy and Security → Clear browsing data. Reload after clearing the cache; this resolves the issue in most cases. If the problem persists, contact us via live chat.
999b works well on both Android and iOS platforms. Devices running Android 8 or above and iOS 13 or above deliver the best experience. Tablets work the same way. Any modern smartphone browser that is up to date should have no issues.
After opening the site in Chrome, tap the three-dot menu in the upper right corner, then select "Add to Home screen". This creates a 999b icon on your phone's home screen so you can go straight to the site with a single tap every time — just like an app.
When you log back in after reconnecting, you will see the latest state of your account. The results of any confirmed bets or ongoing games are saved on the server, so they are not lost due to a disconnection. If you notice any discrepancy, report it via live chat or at [email protected].
Account & Login
Open a browser on the new device, go to the 999b Login page, and log in with your registered mobile number and password. The system may send a verification code (OTP) for security — entering it will complete the login. Your old device's session may remain active, so log out of the old device to stay secure.
First, make sure you are entering the mobile number and password correctly (uppercase and lowercase letters matter). If you have forgotten your password, use the "Forgot password?" option. If your account gets temporarily locked after repeated failed attempts, contact us via live chat or email [email protected] — our team will resolve it quickly.
Go to the 999b Login page and fill in the registration form — enter your mobile number, preferred username, and password, and your account will be active within a few minutes. Opening an account is completely free and the process can be done easily from a mobile device.
No. Under 999b's rules, each player may have only one account. If multiple accounts belonging to the same person are found, they may be closed and any bonuses or winnings earned may be cancelled. If you cannot remember an old account, contact support.
After logging in, go to the account settings section to update your name, email, or address. Changing your mobile number may require identity verification — in that case, get help via live chat. Keeping all your details accurate ensures smooth payment processing and account verification.
How to Deposit Money
999b itself charges no deposit fee. However, mobile banking services such as bKash, Nagad, Rocket, or Upay may apply their own transaction charges. Those charges are set by the respective service's own rules and are outside 999b's control. Bank transfer fees follow the individual bank's own rules.
Currently five methods are available for deposits: bKash, Nagad, Rocket, Upay and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Log in to your account, go to the deposit section, choose your preferred method, and the instructions will appear.
The minimum deposit amount across all methods is ৳300. That means whether you use bKash, Nagad, Rocket, Upay, or bank transfer, sending at least ৳300 will add to your balance. The system will not accept transactions below this amount.
First, log in to your account and select bKash from the deposit section. Send money to the 999b bKash merchant number shown on the site and note down the reference number. Then confirm on the site by entering the deposit amount and transaction ID. Your balance is typically updated within a few minutes.
Bonuses & Offers
No, the welcome bonus can be received only once per account — at the time of the first deposit. If the same person tries to claim this bonus a second time by opening a new account, both accounts may be closed. The current offer is a 150% bonus on the first deposit — up to a maximum of ৳20,000.
Wagering is calculated only on the bonus amount, not on the money you deposited yourself. Say you deposit ৳1,000 and receive a bonus of ৳1,500 — a total of ৳2,500. A 10x wagering requirement means you need to place ৳1,500 × 10 = ৳15,000 in bets before you can withdraw winnings earned from the bonus. Bonus winnings cannot be withdrawn before this bet amount is met.
Slot games, fishing games, and most casino games generally count fully or partially toward the wagering requirement. Certain specific games or live casino tables may count at a lower rate or not at all. Check the bonus terms and conditions or ask our support team via live chat for exact details.
Yes, you can cancel a bonus if you wish. However, cancelling a bonus will also cancel any winnings earned from it. To request a cancellation, let our support team know via live chat or email — they will review your account and complete the process.
Yes, each bonus has a set expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings from it will expire. The expiry period for each offer is stated in that offer's terms and conditions — read it carefully before claiming a bonus.
Security & Privacy
Yes. 999b uses the latest SSL (Secure Sockets Layer) encryption, which keeps your personal information, passwords, and financial transaction data completely secure. Check the lock icon in your browser's address bar to confirm that the connection is encrypted.
Change your password immediately and notify us via live chat or at [email protected]. The support team will review your recent login activity and secure your account if necessary. It is important to report this kind of incident as quickly as possible without delay.
Never. No 999b staff member or representative will ever ask for your bKash PIN, Nagad PIN, bank password, or OTP. If anyone asks for this information, it is an attempt at fraud — stop communicating with that person and let our support team know.
Choose a password of at least 8 characters that combines uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your own name, date of birth, or simple words as a password. Do not reuse a password you have used elsewhere — keep a separate password for each site.
Always access the site by typing the correct address (999b.mom) directly into your browser. Fake sites typically use addresses with similar names (such as 999b-pro.com or 999bcasino.net). Check the address carefully before clicking any link. If you are unsure, ask in live chat — we will help.
Still have questions? We are ready to help
If you did not find the answer to your question above, do not worry — our support team is available seven days a week, twenty-four hours a day to assist you in both Bengali and English. Get an instant response via live chat, or you can also reach out by email for more details.
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