999b's Privacy Policy
Protecting your personal information is our top priority. This policy gives you a full account of how 999b collects, uses, and keeps your data safe.
Introduction to This Policy
999b ("we", "us", "platform") takes your privacy very seriously. This Privacy Policy ("Policy") describes what information we collect, how we use it, and how we keep it secure when you use our website https://999b.mom, create an account, or use our services.
By using 999b's services, you consent to the processing of your information in the manner described in this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact us with any questions.
Information We Collect
999b only collects information necessary to provide its services. The different types of information we collect are described below.
A) Information You Provide Directly
When you create an account or contact us, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Documents required for identity verification
- Financial transaction details (deposits and withdrawals)
- Payment method information (bKash, Nagad, Rocket, Upay, or bank account)
B) Automatically Collected Information
The following information is collected automatically while you use our platform:
- IP address and device type
- Browser and operating system information
- Login time and session data
- Data from cookies and similar tracking technologies
- Your activity and usage patterns on our site
- Referral URL and page view history
C) Transaction-Related Information
Information related to financial transactions and gaming activity includes:
- Deposit and withdrawal amounts and timestamps
- Betting history and gaming records
- Bonus and promotion usage details
- VIP level progress and reward history
D) Communication Information
When you contact us, we retain:
- Live chat conversation records
- Email content and attachments
- Details of your complaints or requests
- Support ticket history
Purpose of Using Information
999b uses your information for the following legitimate purposes. We will never use your information unnecessarily or beyond what is described in this policy.
Providing and operating services
To create and manage your account, process transactions, and provide you with our full gaming services.
Identity verification
To conduct KYC verification in order to prevent fraud, comply with anti-money laundering regulations, and confirm your age.
Customer support
To respond to your questions, complaints, or requests and ensure 24/7 support services.
Ensuring security
To detect suspicious activity, keep accounts secure, and prevent fraud.
Service improvement
To analyze user experience and improve our platform and service quality, and to add new features.
Responsible gaming
To monitor gaming behavior and provide responsible gaming support and limits where needed.
Cookies & Tracking Technology
What are cookies and how do we use them?
Cookies are small text files stored in your browser. 999b uses the following types of cookies:
- Essential cookies: To maintain your login session and ensure core functionality. The platform cannot work properly without these.
- Functional cookies: To remember your preferences and settings, such as language selection or display preferences.
- Analytical cookies: To analyze site usage and improve performance.
- Security cookies: To detect fraudulent activity and keep your account secure.
Sharing Information with Third Parties
999b never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
Payment processors
To complete financial transactions, we share necessary information with bKash, Nagad, Rocket, Upay, and bank transfer providers. These third parties are governed by their own privacy policies and may only use information for processing transactions.
Technology service providers
Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) and technology infrastructure providers may have limited access to information in order to operate the service. They are contractually bound to protect your information.
Legal obligations
Information may be disclosed in response to court orders, government directives, or legal requirements. Information may also be disclosed to assist authorities in anti-money laundering or fraud investigations.
Business transfers
Your information may be transferred in the event of a company merger, acquisition, or asset sale. We will notify you and update this policy before any such change.
Data Security Measures
999b applies industry-standard technical and organizational measures to protect your information. The key components of our security framework are:
All data transmissions are secured with TLS/SSL encryption, protecting your information from third parties.
All personal information is stored on encrypted servers and undergoes regular security audits.
Only authorized personnel can access your information, and only on a need-to-know basis.
Automated monitoring systems are active to detect suspicious logins or transactions.
Data Retention Period
999b does not retain your information longer than necessary. The following factors are considered when determining how long information is kept:
- Active accounts: All relevant information is retained for as long as your account remains active.
- Closed accounts: Even after an account is closed, financial records and identity verification information may be retained for a specified period to meet legal and regulatory requirements.
- Transaction records: It is our obligation to retain financial transaction information for the period required under anti-money laundering regulations.
- Marketing data: Information used for marketing purposes will be deleted promptly after you withdraw your consent.
- Cookie data: Different cookies have different lifespans — session cookies are deleted when the browser is closed, while persistent cookies are generally retained for a few months to one year.
Your Privacy Rights
You have the following rights over your personal information. Contact our support team to exercise these rights.
Right of access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to rectification
You have the right to request that any information we hold about you that is incorrect or incomplete be corrected.
Right to erasure
In certain circumstances, you have the right to request that your personal information be deleted, except for information retained to meet legal obligations.
Right to restriction of processing
In certain cases, you have the right to request that the processing of your information be restricted.
Right to data portability
You have the right to receive your information in a structured, commonly used format.
Right to object
You have the right to object at any time to the use of your information for marketing purposes and to withdraw your consent.
Protection of Minors' Information
999b's services are strictly for individuals aged 21 or older. We do not knowingly collect any personal information from minors or contact them regarding our services.
Policy Changes and Updates
999b may update this Privacy Policy from time to time. For significant changes to the policy, we will notify you in the following ways:
- The "Last Updated" date on this page will be changed.
- For significant changes, a notice will be sent to your registered email address.
- A notification may be shown on the platform the next time you log in.
Continuing to use our services after an update will be considered as your acceptance of the revised policy. We therefore recommend visiting this page regularly.
Have a question about privacy?
For any questions about this policy or your personal information, contact our support team. We are available 24/7 to assist you.
Get SupportPrivacy Contact Information
To reach 999b's support team regarding this Privacy Policy, requests about your information, or any concerns, use the following methods:
Instant support is available via live chat in both Bengali and English, seven days a week, 24 hours a day.
We aim to process your privacy-related requests as quickly as possible. Some requests may take a little longer to process if identity verification is required.