999b's commitment to responsible gaming
Gaming should be fun, not stressful — at 999b, your safety and wellbeing come first. Our protection tools and support team are always by your side.
Why is responsible gaming important?
Online betting and casino games can be a great source of entertainment — when enjoyed mindfully. 999b believes every player's experience should be enjoyable, controlled, and stress-free. That is why we have put in place protection measures that help you enjoy gaming within your limits.
When gambling goes beyond simple entertainment and becomes a habit, it can have a negative impact on personal, family, and financial life. At 999b, we want you to recognise the signs in time and seek help when needed — without any shame or hesitation.
Our protection tools
At 999b, control is in your hands — each tool below helps you set your own gaming limits.
Self-Exclusion
Give yourself a short-term or long-term break. Once self-exclusion is activated, your account is automatically deactivated for the set period.
Self-ProtectionDeposit Limit
Set how much you deposit per day, per week, or per month — yourself. Once a limit is set, it cannot be exceeded.
Budget ControlTime-Out Feature
If you want to take a short break, use time-out for anywhere from 24 hours to 30 days. During this period, logging in or placing bets will not be possible.
Temporary BreakLoss Limit
If your losses exceed a set amount, gaming will automatically stop. This is an effective protection measure to reduce financial harm.
Loss RestrictionBet History & Tracking
View all your betting history, win-loss records, and deposit information at any time, and analyse your own patterns.
Transparency24/7 Support Team
Contact our support team for any issue or concern — always available in Bengali and English via live chat or email.
Round-the-Clock SupportEnsuring the 21+ age requirement
999b provides services only to individuals aged 21 and above. Age is verified at registration and underage users are not permitted to play.
If there are underage members in your household, use a PIN or password on your device and do not leave your device unattended while logged in. We are always vigilant about child protection.
- Age verification is mandatory at registration
- Underage accounts are closed immediately
- Use a private PIN for family protection
- If you suspect something, inform the support team
Signs of problem gambling
If you notice any of the following signs, take a break immediately and seek help:
- Repeatedly trying to play to recover losses
- Gaming disrupting sleep, eating, or work
- Hiding your gaming from family or friends
- Continuing to play by taking on debt or spending savings
- Feeling restless or anxious when not gaming
- Finding it hard to stop once you have started
How to use the protection tools
Set a deposit limit
Go to account settings and select the "Responsible Gaming" section. From there, set a daily, weekly, or monthly deposit limit. Changes take 24 hours to take effect.
Take a time-out
For a temporary break, use the "Time-Out" option in the same section. During a time-out, access to your account is completely blocked.
Self-Exclusion
If you need a long-term break, activate self-exclusion. Once this option is activated, it cannot be reversed before the set period ends — that is what makes it effective.
Direct support
If you cannot find any of the above settings or need help, contact us directly via live chat. Our team will guide you step by step.
Support & contact
Our support team is by your side
If you have any concerns about gaming or want to learn about any protection tool, contact our 24/7 support team. We provide service in both Bengali and English.
Remember — asking for help is not weakness, it is a courageous step. 999b's responsible gaming team will support you with complete confidentiality.
999b's responsible gaming policy
Gaming is for entertainment
Never treat gambling as a source of income. It is a form of entertainment — just like watching a film or playing sports. Only bet what you can afford to lose without distress.
Set a budget beforehand
Decide how much you will spend before you start playing and never exceed that limit. 999b's deposit limit tool makes this easy.
Avoid the trap of chasing losses
Playing more in an attempt to recover losses after a losing streak is the most dangerous pattern. Every game is independent; previous results do not affect the next game.
Take regular breaks
Do not play for long stretches without stopping. Take at least one break every hour. Look away from the screen, go for a walk, and spend time with family.
Do not play under stress
Avoid making gambling decisions when you are angry, sad, under stress, or have been drinking. Judgement is reduced in these states.
Talk to someone you care about
If you feel there is a problem with your gaming habits, talk to a family member or a trusted friend. Dealing with it together is much easier than facing it alone.
Frequently asked questions about responsible gaming
Enjoy safely — keep the fun going
Your safety at 999b is our responsibility. Set your protection tools, take breaks, and play with enjoyment.